Head of Operations EMEA
The Head of Operations EMEA is the strategic leader across Regional Purchasing, Manufacturing, Packaging, Warehousing and Logistics. In this role, the individual will...
View moreSenior Account & Project Manager
The Senior Account and Project Manager SFI Solutions will be responsible for long-term relationships management with existing and new customers, connecting with key business executives and stakeholders. In this role, he/she will manage and develop a team of Account & Project Managers responsible for customers management and satisfaction, providing solutions and products that meet their objectives.
Key Responsibilities & Accountabilities:
- Manage the entire SFI Health Solutions Projects and Account portfolio and act as the primary point of contact for assigned accounts
- Proactively manage, develop and maintain strong active relationships with Accounts and be responsive to their expectations and needs in operations and project execution on a timely basis, ensuring quality and consistency of service and/or product delivery
- Manage and develop accounts to initiate and maintain favorable relationship and the related revenues
- Ensure customer satisfaction as well as the business results of the activities and of the team
- Identify opportunities for improvement and inform Business Development & Licensing Managers
- Manage expectations, engagement and communication with SFI Health Solutions project stakeholders
- Be the link between key customers and internal teams for the SFI Health Solutions projects
Key Requirements and Skills :
- Master’s Degree in Economics, Business Administration or Engineering
- Project management certification
- Minimum 6 years of experience in the role within of CDMO/Pharmaceutical/Food Production industry
- Technical knowledge of EU GMP
- Strong planning, organizational and leadership skills
- Willing and able to challenge stakeholders to better understand their needs. Competent in project management, governance formulation, and team management
- Excellent written and verbal communication in English
Location of Position: The role will be based in our EMEA HQ near Lugano, Switzerland
Who to Contact: Send your applications to: bioggio-recruiting@sfihealth.com
