Senior Account & Project Manager

The Senior Account and Project Manager SFI Solutions will be responsible for long-term relationships management with existing and new customers, connecting with key business executives and stakeholders. In this role, he/she will manage and develop a team of Account & Project Managers responsible for customers management and satisfaction, providing solutions and products that meet their objectives.

Key Responsibilities & Accountabilities:

  • Manage the entire SFI Health Solutions Projects and Account portfolio and act as the primary point of contact for assigned accounts
  • Proactively manage, develop and maintain strong active relationships with Accounts and be responsive to their expectations and needs in operations and project execution on a timely basis, ensuring quality and consistency of service and/or product delivery
  • Manage and develop accounts to initiate and maintain favorable relationship and the related revenues
  • Ensure customer satisfaction as well as the business results of the activities and of the team
  • Identify opportunities for improvement and inform Business Development & Licensing Managers
  • Manage expectations, engagement and communication with SFI Health Solutions project stakeholders
  • Be the link between key customers and internal teams for the SFI Health Solutions projects

Key Requirements and Skills :

  • Master’s Degree in Economics, Business Administration or Engineering
  • Project management certification
  • Minimum 6 years of experience in the role within of CDMO/Pharmaceutical/Food Production industry
  • Technical knowledge of EU GMP
  • Strong planning, organizational and leadership skills
  • Willing and able to challenge stakeholders to better understand their needs. Competent in project management, governance formulation, and team management
  • Excellent written and verbal communication in English

Location of Position:  The role will be based in our EMEA HQ near Lugano, Switzerland

Who to Contact: Send your applications to: