At SFI, we are committed to recruiting, retaining and developing talented individuals. Our values start with a commitment to excellence in everything that we do. SFI is an Equal Opportunity Employer.

If you would like to be contacted or considered for roles with SFI, that become available, please send a copy of your resume to jobs@sfihealth.com. Your details will only be used for recruitment purposes and you will only be contacted in the event that the skills and experiences detailed in your resume matches selection criteria for our roles

UNITED KINGDOM

Account & Project Manager (EMEA)

Reporting to the Head of Key Account Management – SFI Services Business Unit, you will be responsible for developing long-term relationships with a portfolio of existing and new customers and  connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs, managing and developing accounts to initiate and maintain favourable relationships. 

The role requires a customer focussed individual with the ability to manage customers effectively by understanding their needs and translating these into solutions, ensuring customer satisfaction as well as delivering on the business results of your activities. 

Responsibility for the definition, planning and delivery of projects requiring cross-functional collaboration and co-ordination of tasks between the various functional resources in order to meet the contract deliverables, provide services and keep the relationships positive and on track is a further key requirement of this role.

Key Responsibilities and Accountabilities:

  • Act as the primary point of contact for assigned accounts; escalate, track and solve issues
  • Proactively manage, develop and maintain strong active relationships with assigned accounts and be responsive to their expectations and needs in operations and project execution
  • Plan and co-ordinate internal stakeholders on operational and project-related activities for timely completions
  • Monitor, control and co-ordinate business operations to meet customer expectations and company goals
  • Monitor and manage all aspects of daily customer communications and prepare for and lead internal and customer status meetings including the preparation of client meeting materials
  • Prepare for and lead internal and customer status meetings, accurately preparing client meeting materials
  • Understand and ensure the internal stakeholders follows all customer required standard operating procedures and requirements
  • Oversee and manage all financial aspects of the account(s) on an operational basis using project scheduling and control tools to monitor operational and project plans, work hours, budgets and expenditures
  • Partner with Business Development and Licensing Managers in pre-sales engagement work including the development of proposals and long-term strategies and identify opportunities for improvement
  • Create milestone schedules, monitor the sales, budget and expenditures for assigned accounts, and preparing summary reports for management.
  • Participate in project design meetings and recommend improvements
  • Monitor both operations and project schedules regularly to determine any delays or deviations

Qualifications and Experience:

  • Bachelor’s degree qualified in life sciences or equivalent
  • Minimum of 3-5 years pharmaceutical or healthcare industry experience and/or training or equivalent combination of education and experience
  • Proven experience in project management, product development, cGMP manufacturing and business development with at least one year of customer facing/project management experience is required
  • Experience in a Contract Manufacturing or Contract Development and Manufacturing organisation is highly desirable as is previous product formulation experience  

Specific Job Skills:

  • Customer focussed approach with the ability to manage customers effectively
  • Proven interpersonal, presentation, organisational and problem solving skills
  • Self-discipline and time management skills
  • Strong verbal and written communication skills
  • Excellent co-ordination and facilitation skills for key resources within Business Support Services
  • Ability to balance revenue, customer satisfaction and operational responsibilities whilst meeting deadlines
  • Technical knowledge and familiarity of project management concepts and tools to plan, track and communicate timelines, risks and milestones with a proven drive for decisions and solutions to issues during the process
  • Project Management Professional certification or related Project Management professional training is an advantage

The role will be based at our Wigan site in Greater Manchester, UK.

If you are interested in this position, in the first instance, please send your Cover Letter and CV to:

rachel.smart@sfihealth.com

EMEA

Quality Assurance Officer

Key Responsibilities and Accountabilities

  • GMP Documentation (BR, Protocol, Report, SOP)
  • Organization and verification of supporting documents for raw materials
  • Development, registration, maintenance of Regulatory Compliance (Deficiency Letters, specific tasks, requests from the authorities)
  • HACCP activities and related documentation
  • Participation into ISO audits and preparation and updating of the documentation required by the ISO Quality System
  • Implementation of the site’s GMP projects
  • Supplier Management
  • Quality Agreement
  • External audit: GMP audit preparation with suppliers and producers of raw materials contracting of bulk products
  • Participation in GMP inspection audits by authorities and customers
  • Process validation and cleaning validation protocol / reports
  • Deviation Management
  • Preparation and monitoring of CAPA plan audits
  • Preparation of SOP operating procedures
  • Training system Management
  • GMP technical instruction to Operations staff

Skills

  • Bachelor’s degree in Scientific Disciplines
  • At least 5 years of Quality experience in Pharma/API Quality organization
  • Fluent in Italian and English

The role will be based in our EMEA HQ near Lugano, Switzerland
If you are interested in this position, please send your CV to bioggio-recruiting@sfihealth.com

 

EMEA

Quality Compliance Manager

Reporting to the Head of Quality EMEA, the Quality Compliance Manager will maintain the Quality Systems and infrastructure appropriate for product/service/project development in compliance with GMP requirements.

Key Responsibilities and Accountabilities:

  • Management of the Company’s GMP Quality Systems
  • Definition, maintenance, development and implementation of new processes, organizational adaptation, measures and compliance activities with the aim of optimizing the qualitative and quantitative performance of OPR
  • Management of the Regulatory & Compliance requests related to the Company’s Key Account through the use of the summary table "Request list SBS".
  • Check and monitor the application of the Quality Assurance and GMP procedures within the Quality Assurance and Operations Departments
  • Support the Quality Assurance Department in products release, projects and activities.

Skills

  • Bachelor’s degree in Scientific Disciplines
  • At least 8 years of Quality experience in Pharma/API Quality organization
  • Fluent in Italian and English
  • Strong managerial skills

The role will be based in our EMEA HQ near Lugano, Switzerland
If you are interested in this position, please send your CV to bioggio-recruiting@sfihealth.com

EMEA

BU Head - KAM External Manufacturing

Reporting to the EMEA GM you will be accountable for developing broad and deep collaborations with our main Research & Contract Manufacturing Clients, ensuring a longer-term strategic partnerships (approximately, 30 Mio. CHF per client)

The role requires a strongly motivated person that can lead and influence a cross-functional team delivering SFI’s targets while meeting customer’s expectations.  The BU requires a hands-on approach to problem solving by using its initiative and available resources to provide best-in-class proposals and solutions to SFI’s customers.

Key Responsibilities and Accountabilities:

This role will focus specifically on building and developing strong partnerships with Key Accounts with the following core responsibilities:

  • Customer Value Creation
  • Strategic Account Planning
  • Account Implementation
  • Key Account Management of External Manufacturing

Qualifications & Experience

  • Bachelor’s Degree or higher in Life Sciences or Business
  • Minimum of 15 years of related experience pharma or OTC and Food Supplements contract manufacturing industry
  • Multi-lingual with fluency in English essential and one more language for example Italian preferred.
  • Previous project and account management experience involving frequent client contact through multiple channels
  • Experience B2B components and subassemblies on an OEM/Contract Development Manufacturing (CDM) customer model are highly desirable.
  • Proficient in MS Office

Specific Job Skills:

  • Customer-Centric
  • Excellent negotiation skills in External Contract Manufacturing,
  • Strong listening and questioning skills - outstanding communication and interpersonal skills
  • Vision to understand customer needs and translate them in to practical solutions
  • Ability to drive change
  • Proven Key account management planning skills with big pharmaceutical companies
  • Excellent proposal writing, project management and analytical skills
  • Ability to follow and ensure compliance with operational processes
  • Excellent team working and team developing ability.
  • Previous experience working with cross functional groups (local and international teams)
  • Overall strong business knowledge of biotech/pharma/ Consumers Healthcare manufacturing operations, product and process development, and supply chain operations.
  • Experience working in a GMP-regulated environment, including knowledge of relevant regulatory and quality requirements, standards, practices, and statues.

The role will be based in our EMEA HQ near Lugano, Switzerland.
If you are interested in this position, send us your cv to: 
bioggio-recruiting@sfihealth.com

AUSTRALIA

National Key Account Manager

HIGHLIGHT of the position

  • Top quality product and highly reputable multinational natural health product brand
  • Great opportunity to grow and develop an exceptionally successful career
  • Working in a growing business with willingness to make a positive impact

Your new role

  • Being responsible for the management, development and implementation of the Key Account Management process.
  • Being responsible for the development and management of strategic alliances with key bodies critical for future organisational success.
  • The position involves extensive business and competitor analysis, with the aim of establishing ongoing mutually beneficial business partnerships.
  • This position will develop and manage a strategy of multi-level, cross-functional communication designed to leverage business systems for the company organisation.

Key Responsibilities:

  • Establish and maintain positive and effective new business relationships
  • Maintain contact with and service existing key accounts
  • Develop business plan to achieve sales budgets and strategic targets ensuring company-wide revenue growth.
  • Develop and implement the national and individual advocacy strategy and plans for Flordis brand.
  • Maintain knowledge and ongoing awareness of market and industry trends in the therapeutic area, competitors and leading customer sales strategies
  • Maintain and Update the CRM database

Experience & Qualifications

  • Scientific or Business related qualification (preferable).
  • At least 3 years Key Account Management  experience
  • Pharmacy / Health Food Retail channel experience essential
  • Ability to build and maintain strong relationships
  • Strong communication skills both written and oral
  • Experience in developing business plans and sales strategies
  • Solid analytical ability combined with superior planning and organisational skills.
  • Flexibility with travel - interstate travel required
  • Results driven, with the ability to set, manage and achieve sales budgets and targets
  • A personable, enthusiastic, positive, can-do attitude

What you’ll get in return

This is an exceptionally good time to join this rapidly expanding business. You will have an opportunity to work with a talented group of colleagues. You will receive a competitive base salary, car allowance, bonus, plus super.

To apply for this role please forward your resume to jobs@sfihealth.com

 No agencies please!