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At SFI, we are committed to recruiting, retaining and developing talented individuals. Our values start with a commitment to excellence in everything that we do. SFI is an Equal Opportunity Employer.

If you would like to be contacted or considered for roles with SFI, that become available, please send a copy of your resume to jobs@sfihealth.com. Your details will only be used for recruitment purposes and you will only be contacted in the event that the skills and experiences detailed in your resume matches selection criteria for our roles

AUS

Internal Sales Territory Manager (12-month Fixed Term)

Reporting to National Training Manager, you will be responsible for the sale and promotion of SFI Health’s complete product portfolio to selected Pharmacies, Health Food outlets and Healthcare practitioners.

Within this role you will be required to work collaboratively with other team members and analyse territory and sales data to ensure the continuing success and growth of your territory.

Key Responsibilities and Accountabilities:

  • Proactively make outbound calls to create new business opportunities with existing customers generating interest for campaigns, training and closing sales
  • Promoting the SFI Health’s Health Care Professional recommendation strategy
  • Ensure Key Account promotional activities are implemented and delivered on time
  • Deliver successful phone trainings to pharmacy and health food stores on a daily basis
  • Attend training as required, as well as quarterly meetings, annual conferences
  • Provide timely and accurate CRM records
  • • Ensure activities comply with legal and ethical standards and comply with Australian Self Medication Industry (ASMI) Code of Conduct and all other applicable laws and regulations

What you’ll need to succeed

  • A minimum of 2 years’ experience inside sales/customer service both inbound and outbound
  • A confident and engaging phone manner
  • Pharmacy or Health Food industry experience desirable but not essential
  • Strong communication skills demonstrating empathy and understanding
  • Excellent computer skills including navigation and the ability to grasp new systems
  • The ability to work under pressure and maintain a positive attitude
  • High attention to details
  • Self-Motivated and Reliable

If you are interested in this position, please send your CV to jobs@sfihealth.com

Marketing Manager Cognitive

Reporting to the EMEA Marketing Manager, the Marketing Manager Cognitive Portfolio will be involved in leading and managing the Marketing Plan and the related investments, product development processes, new product launches and support Digital Marketing activities in collaboration with Global and Regional functions for the EMEA Partners’ team.

Key Responsibilities & Accountabilities:

  • Design and execute 3-year Marketing Plan for the EMEA Distributors with Cognitive Products, with a focus on our premium and balanced Omega-3 and Omega-6 fatty acids range
  • Manage the 4 PS (Product, Price, Promotion and Place) assessing market readiness for NPD and manage the life cycle of existing brands to provide what is needed to continue growth.
  • Implement and/or adapt marketing concepts and marketing campaigns developed by Global Marketing in the EMEA region, in coordination with EMEA Marketing Manager and in collaboration with creative agencies and internal functions, such as Global Medical, Global Regulatory Global Digital and EMEA Digital Manager
  • Support the digital acceleration and the implementation of online sales across the different markets in the Region developing marketing contents and key communication messages consistently with the brands strategic positioning.
  • Drive marketing leadership in 5 Top markets and 3 Top brands supporting Partners, such as distributors operating locally with their own sale force and infrastructure, with their launch activities and their marketing strategies by creating and tracking of Joint Business Plans alongside the SFI Sales Management team
  • Collaborating with the EMEA Sales Manager Partners’ Market and the ME Sales Manager to develop regional promotional assets to support sales activities and/or increasing territories
  • Collect market data, competitor analysis, marketing plans, products positioning and communication for the EMEA Region within the Cognitive Portfolio
  • Manage the organization of eventual fairs, exhibition and partners meetings with support from the team
  • Manage and coordinate training events in collaboration with Global Medical

Skills:

  • Ability to work either individually or as part of a team with multiple internal, external and international stakeholders
  • Strong quantitative and analytical attitude
  • Strategic marketing experience
  • Commercial and digital awareness
  • Result and detail-oriented
  • Strong interpersonal skills with a positive “why not” outlook

Requirements: (Languages, Qualifications, Certificates)

  • Bachelor’s Degree in Marketing or Business Administration. A master's degree in business or marketing is preferred.
  • 6-8 years’ experience in Marketing/Communications, ideally with a Digital Marketing and Strategic Marketing background
  • Experience in consumer healthcare, knowledge and interest in Natural Medicines is highly preferred
  • Previous experience in managing B2B business and in supporting Partners and local distributors
  • Proficiency with Office package
  • Fluent Italian & English speaker

Location of Position:  The role will be based in our EMEA HQ near Lugano, Switzerland

Who to Contact: Send your applications to: bioggio-recruiting@sfihealth.com

 

QC Senior Analyst

Reporting to the QC Release/Stability Supervisor, the Quality Control Senior Analyst will be responsible for performing quality control testing in accordance with product requirements to ensure high levels of service delivery.

Key responsibilities and accountabilities:

  • Perform chemical quality control analyses of raw materials, intermediates and finished products
  • Execute supporting analysis (Follow-up Stability, stability, validations)
  • Support Chemical Supervisor in review and scheduling workflow
  • Handle analytical investigation (OOX events) and support the team proactively during Phase I a/b
  • Support stability testing workflow: trending analysis and statistic reports
  • Perform Quality management activities related to qualification, GXP Validation and change management
  • Prepare and review SOPs, procedures, log books and quality control related documentation
  • Collaborate with Quality Assurance department to facilitate system changes including risk and impact assessment, product enhancements and process improvements
  • Conduct all duties in compliance with Good Manufacturing Practice (GMP), Good Documentation Practice (GDP) and appropriate regulatory requirements
  • Ensure compliance with FDA standards and industry best practices surrounding CFR 21 Part 11 and Annex 11 regulations

Skills:

  • Effective time and task management skills
  • Motivated and driven approach to work to ensure continual process improvements
  • Ability to work under pressure, meet deadlines and adapt to changes
  • Result and detail-oriented

Requirements:

  • A relevant degree or equivalent
  • 5 years’ experience in GMP environment, preferably in QC laboratory
  • Expert knowledge on main analytical equipment (at least HPLC, UV and GC)
  • Statistical knowledge
  • Good regulatory knowledge, with a focus on main international quality guidelines (ICH Q)
  • Fluent Italian & English speaker

Location of Position:  The role will be based in our EMEA HQ near Lugano, Switzerland

Who to Contact: Send your applications to: bioggio-recruiting@sfihealth.com

Sales Admin

We’re looking for a highly driven talent to support the International Sales Partner EMEA team with carrying out multiple tasks ranging from sales analyses to administrative activities. Reporting to the Sales Manager Partner EMEA the role will support the International Sales Partner team working with distribution partners across EMEA Region.

Key Responsibilities & Accountabilities:

  • Constantly monitor the performance of all the distributors by collecting and analysing the critical sales parameters (stock and sales) and preparing reports
  • Support the Sales Manager Partners Market in preparing budget, sales forecasts and yearly marketing plans for existing and/or new distributors
  • Create and keep price list updated
  • Support the team for the organization of events (launches, fairs, trainings) within and for the Region 
  • Create and maintain contractual conditions, monitor our contract platform and make sure that contracts are always valid and up-to-date, coordinate upload of each new contract on the platform, follow up for signatures, legalisation and delivery of contracts, prepare “price certificate” letters and all documents required
  • Support Finance and Customer Service in case of needs
  • Monitor cost center for A&P invest, accruals management, Register PO
  • Request and manage samples, guest’s assistance, travel organization and support creation and maintenance of customer contact lists

Skills:

  • Good analytical skills
  • Commercial awareness
  • Result and detail-oriented
  • Strong interpersonal skills with a positive “why not” outlook

Requirements: (Languages, Qualifications, Certificates)

  • 3-5 year of working experience
  • Previous experience in B2B business and in supporting Partners and local distributors, particularly in ME highly preferred
  • SAP knowledge
  • Healthcare knowledge and interest in Natural Medicines is highly preferred
  • Proficiency with Office package- particular Excel advance (Pivot required)
  • Fluent Italian & English speaker

Location of Position:

The role will be based in our EMEA HQ near Lugano, Switzerland

Who to Contact:

Send your applications to: bioggio-recruiting@sfihealth.com

EMEA (based in UK)

Supply Chain Manager

The post holder will support achievement of the Company’s strategic objectives through effective management of the supply chain processes.

Work in collaboration with the Company’s vision and core values and behaviours.

Key Responsibilities & Accountabilities:

  • Ensure the effective management in the flow of goods and services within the Procurement, Planning and Warehouse functions of the business and for the administration of sales orders from receipt to despatch (Directly or via distribution centre)
  • Working with Regulatory and Quality to ensure raw materials are procured from accredited suppliers and managed through quarantine for release to production in a timely manner.
  • Development and maintenance of efficient procurement processes via the quality system of SOPs and current MRP system in place
  • Maintenance of effective cost control system which provides accurate information on current raw material prices and routings within the GMP production facility
  • Monitoring and Maintenance of Supplier Contracts
  • To encourage the training and development of designated resources in the areas of Procurement, Planning, Customer Service and Warehousing
  • Establish a list of approved and qualified suppliers in conjunction with the Quality Manager and maintain records showing the scope of their accepted supply
  • Work with Quality to set up new suppliers, raw materials and products on the dedicated company computer system
  • Monitor and review suppliers and price to ensure quality, cost and service criteria are optimized.
  • Work with Regulatory to provide information on API material/suppliers for licensed (THR) products
  • Provide regular forecast requirements to main suppliers in alignment with production requirements
  • Maintain accuracy of stock inventory within the computerised MRP system
  • Contributes through proper planning to reduce ITR and stock piling
  • Guarantees the compliance with the rules, regulations and provisions of the UK Authorities concerning the import / export activities of the Company’s products
  • Update of the MPF schedule and contribute to the monthly forecast meetings to ensure materials are received in a timely manner to fulfil the production schedule
  • Input into new product development via materials sourcing and costings

Skills:

  • Communication and interpersonal skills with the ability to build relationships with various internal and external stakeholders
  • Data focussed and analytical approach
  • Skilled negotiator adept at managing negotiations and commercially astute
  • Ability to work independently and as part of a cross-functional team with multiple internal and external stakeholders
  • Ability to coach, develop and mentor team
  • Highly organised with the ability to manage multiple projects with excellent attention to detail
  • Results focussed
  • Leadership skills
  • Business acumen and the ability to effectively plan and ensure delivery of tangible business plans and actions
  • Self-driven, action-oriented mindset with a positive can-do outlook
  • Credible and comfortable dealing with internal and external customers
  • Innovative and creative thinker who proactively seeks solutions amongst uncertainty or ambiguity
  • Comfortable with change; prepared to alter the course as dictated by the business or customer needs

Requirements: (Languages, Qualifications, Certificates)

  • Degree level of equivalent qualification
  • Significant Supply Chain including stock control, planning, customer service and Distribution management experience ideally within pharmaceutical or the food manufacturing sector
  • Management of negotiations including the utilisation of procurement processes including contract development, SLAs and risk assessments
  • Experience in data management
  • SAP Knowledge and Management
  • Passion for natural healthcare desirable

Location of Position:

WIGAN - UK

Who to Contact:

bioggio-recruiting@sfihealth.com

Sales Customer Services Administrator

Reporting to the Site Operations Leader the main purpose of the role will be to provide support and information to our customers at all stages of the sales process, including forecasting and generating reports and to process / administrate orders on the SAP platform.

We are seeking a dedicated and passionate individual with experience in SAP & e-commerce who is results driven, comfortable in a fast-paced environment, highly organised and able to hit the ground running.

The role will be a core part of a small and close-knit team and is essential to support the continued growth of our business.

The role will provide a consistent great customer service, work closely with the Finance, Supply Chain, Sales, Production, Warehouse and 3rd party logistics, to ensure customer service across all channels, and assist in further improving the end to end process.

Key responsibilities and accountabilities:

  • Forecasting, processing sales orders and enquiries from acknowledgement through to delivery to site, ensuring liaison with colleagues, suppliers and customers in a professional manner
  • Tracking sales orders to ensure that they are scheduled and sent out on time
  • Resolving any sales related issues with customers
  • Maintain and update customer notes with all transactions and changes
  • Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents
  • Responding to emails and answering phone calls promptly
  • Attend training to develop relevant knowledge and skills

Qualifications:

  • GCSE passes or equivalent in Maths and English

Experience Profile:

  • Previous experience of working for a Pharmaceutical or regulated industry, food, FMCG an interest in the kinds of products we sell, and experience in e-Commerce would be an advantage
  • Experience in using SAP or similar system
  • Post Brexit requirements and managing Exporting accounts

Specific Job Skills:

  • Genuine passion for Customer Service and a very good understanding customer requirement
  • Self-motivated, enthusiastic, flexible, proactive and versatile with a strong character and excellent interpersonal skills in order to succeed in the position
  • Passionate about E-Commerce and selling online
  • Excellent communication, literacy, Excel and Word skills
  • Attention to deal, commercial awareness and experience in working in a fast paced environment
  • Enthusiastic, positive and adaptable approach to problem-solving approach
  • Confident working both independently and with a team with an interest in working with a diverse customer base

Personal Attributes:

  • Self-driven, action-oriented mindset with a positive “can do” outlook
  • Demonstrated ability to think strategically, effectively plan, and translate strategy into tangible business plans and actions
  • Mature, credible, and comfortable dealing with internal and external customers – a collaborator

Location of position:

Wigan – UK

Who to Contact: Send your applications to: bioggio-recruiting@sfihealth.com